Support Engineer
Support Engineer
- Вакансий 1
- Просмотров 17
Заработная плата
600Br - 1,000Br /в месяц
Фриланс
Нет
Описание вакансии
от 600 до 1 000 $ за месяц, на руки Выплаты: раз в месяц Опыт работы: 1–3 года Полная занятость График: 5/2 Рабочие часы: 8 Формат работы: удалённо
About us: Steinpilz Bel - R&D office of the German company Steinpilz Gmbh, HTP member. The main customer is the German company Mercedes-Benz AG. The company is currently working on 10+ projects that are used in production at 80+ factories and dealerships. Within the company, processes are built on the basis of the Agile Scrum and Kanban methodologies. We use Jira, Confluence, Gitlab CI, MS Teams. Internal documentation, correspondence, meetings with the customer in English.
Responsibilities:
Communication with end user and it’s technical support
Processing of incoming Incident Tickets in English and German
Analysis of user's issue (go deep into user’s use case) and bug testing
Monitoring of systems and jobs running without any failures and escalating any troubles on time to the team
Elaboration of issue solution with a minimal response time
Reporting of bugs and feature requests to development team
Tracking issues status and reflecting it on Jira
Find common scenarios and automate them in any way possible (e.g. SQL script)
Creation and update of technical documentation
Analyzing and querying data in MS SQL database
Requirements:
Languages: German, English
Communication skills
Basic troubleshooting skills
Problem-solving
Databases: MS SQL Server. Simple query scripts. Understanding of general concepts.
Ability to work independently on a problem with the use of existing knowledge base (Confluence)
We offer:
7 sick days
Medical insurance
Sport compensation
Education compensation
Official employment
Stable salary
Office in 15 minutes walk from the metro station "plošča Pieramohi"
The ability to work remotely up to 100% of the time
Flexible working hours
Friendly team
The salary level is determined based on the results of the interview.
- Поделиться:
